Privacy Policy & Cancellation Policy

HOW WE USE PERSONAL DATA

Manresa Surf House collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you submit a form on our site (via "contract" form)
In addition, we get some of this data by recording how you interact with our site content, for example, using technologies like cookies. A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like the videos you engaged with, or services you navigated.

PERSONAL DATA WE COLLECT

We collect this data to provide you with relevant content, special offers, and messaging that is catered to your preferences. This can be conveyed through mediums such as: email offers, social media advertising, and google ads. However, we do not use what you say in email, web conference, video calls, or your documents, photos or other personal files to target ads to you. Also, we do not share your personal data unless instructed by you.

CANCELLATION POLICY

Cancellations or modifications to your reservation must be made no later than 3 pm PST, 1 week (7 days) prior to the arrival date. Any cancellations or modifications within 1 week of the arrival date or no-shows will be charged the entire reserved stay (room + tax). To modify a reservation, please email or call. All cancellations are subject to a $25 transaction fee per room. Cancellations are considered confirmed cancellations upon receipt of a cancellation email. Modifications are considered confirmed modifications upon receipt of a revised confirmation email. If you do not receive the aforementioned emails, please call or email us. Group bookings of 4 or more rooms are subject to an alternative group cancellation policy. Bookings of 7 nights or more are subject to an alternative extended stay cancellation policy. Thank you so much for understanding and working with us on this. We are a small hotel and all of our rooms matter. 
The Manresa Surf House  is following all protocols given by the Santa Cruz County Public Health Department and per the Social Distancing Protocol (SDP) requirements. I acknowledge I am coming to stay at the Manresa Surf House at my own risk and waive all liability to the Manresa Surf House and its affiliates. In line with Santa Cruz County Department of Health regulations, I agree that I will not enter Manresa Surf House if I have tested positive to COVID-19 within 14 days of my travels (and until a negative test is received), am showing symptoms of COVID-19 or have been directly exposed to someone with COVID-19. I understand Manresa Surf House cancellation policy, terms and conditions, and that I am making this booking at my own risk, understanding that should I be unable to stay based on the above, I will still be charged per the cancellation policy.